What can I expect when I call 911?

When you dial 911, your call will be answered by an E-911 Dispatcher. The dispatcher will conduct an interview to determine the type of emergency service needed. Questions generally asked fall into key questions of who, what, where, when, and depending on the situation, why. It's important to listen to the dispatcher and answer the questions asked. The dispatcher must ask you specific questions in order to ensure you receive the kind of help needed. 

It may seem that you are asked a lot of questions and that a lot of time has passed, however trained dispatchers will only ask questions that are necessary in getting you the proper help you need. This generally takes less than 30 to 45 seconds. Often times the dispatcher will start emergency response units and will return to ask the follow-up questions. The main objective is to remain calm and listen to the dispatcher's instructions - help is on the way.

Show All Answers

1. How do I know when to dial 911?
2. What can I expect when I call 911?
3. What happens if I accidentally dial 911?
4. What is the difference between E911 and 911?
5. How can you help?